Shipping & returns

Pre-orders

Our first collection is on pre-order. When you order now, your mask ships with our first batch, and we email you with tracking as soon as it is on its way. From that moment, delivery takes about 7–14 days.

• Changed your mind before it ships? Email info@suongsilk.com and we cancel your pre-order and refund you in full.
• Not shipped within 30 days? Then you may cancel and receive a full refund, as described in our terms.

Shipping

• From Vietnam to your door. Your order is packed and sent from Vietnam.
• Delivery time: about 7–14 days anywhere in the EU once your order ships. Busy periods and customs can occasionally add a few days.
• Shipping costs: €4.95 per order. Free shipping on orders from €39.
• Where we deliver: all countries of the European Union.
• Track & trace: you receive a tracking link by email as soon as your parcel leaves.

Returns

Changed your mind? You have the right to cancel your purchase within 14 days after receiving it, without giving a reason. Let us know within those 14 days via info@suongsilk.com, the contact form or the withdrawal form below, and send the item back within 14 days after that.

• Feel free to look at and try your mask as you would in a shop. Please return it clean and complete, in its original packaging. If it has been used more than needed to judge it, we may deduct the loss in value.
• The costs of returning are for your own account. We will send you the return address.
• We refund the purchase price and the original standard shipping costs within 14 days after you cancel, as soon as we have received the item back (or proof that you sent it).

Damaged or wrong item?

We’re sorry. Send us a photo within 14 days of receiving your order, and we’ll make it right with a replacement or a refund, at no cost to you.

Model withdrawal form

You don’t have to use this form; a simple email is enough. If you’d like to use it, copy the text below into an email to info@suongsilk.com and fill it in.