Questions, answered

Everything about the masks, ordering and delivery. Didn’t find your answer?

About the masks

Is it really silk?

Yes. Our masks are made of 100% mulberry silk, not satin or polyester that only looks like silk. You can feel the difference: silk is light, smooth and slightly cool, and it breathes. Read silk, satin or cotton: what’s the difference?

What is mulberry silk?

Mulberry silk comes from silkworms that feed only on mulberry leaves. It has long, even fibres, which make it smoother and stronger than most other silk. Read more in what is mulberry silk?

What does “momme” mean?

Momme is the unit for the weight, and so the density, of silk. The higher the number, the heavier and more durable the silk. More about momme.

Does the mask block all light?

The masks are designed to keep out most light while resting softly on your face, without pressing on your eyes. How dark it gets also depends on the shape of your face and how you sleep. Read why darkness helps you sleep.

How do I wash my mask?

By hand, in cool water with a mild detergent for silk or wool, and let it dry flat. See silk care for all tips.

Is it a good gift?

We think so. Every mask comes in a gift box, ready to give.

Ordering and delivery

How does the pre-order work?

Our first collection is on pre-order. You order and pay now, and your mask ships with our first batch. We email you as soon as it is on its way. You can cancel for a full refund at any time before it ships. See shipping & returns.

How long does delivery take?

Once your order ships, delivery anywhere in the EU takes about 7–14 days. You’ll get a tracking link by email. See shipping & returns.

What does shipping cost?

€4.95 per order, and free on orders from €39.

Which countries do you deliver to?

All countries of the European Union.

Can I return my order?

Yes, you have 14 days after receiving your order to change your mind. See shipping & returns for how it works.