Terms & imprint
Imprint
Sương Silk is a trade name of XT Easy
Kapelleboslaan 85, 2204 AJ Noordwijk, the Netherlands
Chamber of Commerce (KvK): 87455579
VAT number: NL004419756B29
Email: info@suongsilk.com
General terms
- Applicability. These terms apply to every order placed on suongsilk.com with XT Easy, trading as Sương Silk.
- Prices. All prices are in euros and include VAT. Shipping costs are €4.95 per order and free from €39, and are always shown before you pay.
- Agreement. The agreement is made as soon as you complete your order and payment. You receive a confirmation by email.
- Payment. Payments are processed securely by Mollie.
- Delivery. We ship from Vietnam. The delivery time is about 7–14 days; this is an indication, not a deadline. If we can’t deliver within 30 days, you may cancel your order and we will refund you.
- Right of withdrawal. You may cancel your purchase within 14 days after receipt without giving a reason, as described on shipping & returns. You can use the EU model withdrawal form, but you don’t have to; a simple email is enough.
- Warranty. You have the statutory rights that apply to consumer purchases in the EU. If a product is defective, contact us and we’ll find a solution.
- Complaints. Send your complaint to info@suongsilk.com; we respond within 14 days. If we can’t solve it together, you can turn to a consumer dispute resolution body in your country.
- Applicable law. Dutch law applies, without affecting the mandatory consumer protection of the country where you live.